The Maids of Honour Vetting Process, Explained

Trust is the entire foundation of hiring domestic help - and it's the hardest thing to establish through a cold referral or a random online listing. Maids of Honour was built to solve exactly that problem: a structured, repeatable vetting process that stands between every family and every service provider on the platform. Here's what actually happens before a profile goes live.

Step 1: Registration and identity capture

Every service provider - whether a nanny, house manager, caregiver, or chef - starts by registering with verifiable contact details: an active phone number and a national ID number. This isn't a soft signup; it's the first checkpoint that filters out anonymous or unverifiable applicants before anything else happens.

Step 2: Phone verification

An OTP (one-time password) is sent to the number provided during registration. The applicant must enter it correctly to proceed. This confirms the phone number is real, active, and belongs to the person registering - a small step that eliminates a surprising number of fraudulent or duplicate sign-ups.

Step 3: Detailed profile completion

Verified applicants then complete a full profile: birth date, ID number, gender, education level, any additional training, specific skills, years of experience, and whether they're available for live-in or live-out arrangements. This is also where we capture the specifics that help families find the right match - not just "a nanny," but a nanny with early childhood development training, or a house manager experienced with multi-staff households.

Step 4: Document submission

Applicants upload the documents that make the vetting process auditable, not just self-reported:

• Front and back photos of their national ID
• A Certificate of Good Conduct from the Directorate of Criminal Investigations
• A clear passport-style photo for their profile
• A detailed description of previous roles and responsibilities
• Prior salary information, to help set fair, realistic expectations for both sides

Step 5: Review and approval

Our team reviews the submitted documents and profile for completeness and consistency before an applicant is approved to appear on the platform. Profiles with missing or unverifiable documents stay in an incomplete state and are not shown to families until resolved - we don't compromise on this step to grow the platform faster.

Step 6: Training and upskilling

Approved service providers get access to training content relevant to their role - and can progress through it at their own pace. Training isn't a prerequisite for every listing, but it's a visible signal on a profile: families can see which candidates have gone the extra step to formalize their skills.

Step 7: Ongoing accountability

Vetting doesn't stop at approval. Every completed placement generates ratings and reviews visible on the service provider's profile, so trust is continuously reinforced (or, if warranted, called into question) by real family experiences - not a one-time check performed months or years earlier.

Why this matters for families

Every step above exists because informal hiring in the domestic services sector has a real, documented cost: unsafe placements, unpaid disputes, and workers with no recourse when things go wrong. A structured vetting pipeline protects both sides of the relationship - families get a verifiable baseline of trust before they even start interviewing, and service providers get a fair, transparent process instead of being judged solely on word-of-mouth.

Ready to browse vetted, verified service providers? Open the Maids of Honour app to see profiles that have already been through every step above.